FAQs

What types of hair styling tools do you offer?

DAMOLY specializes in innovative hair styling tools designed to enhance and define natural curls. Our product range includes items such as the Bounce Curl Definition Comb and Curl Definition Styling Comb, which are crafted to promote healthy hair growth and eliminate frizz.

How do your products promote healthy hair?

Our tools feature ergonomic designs and anti-static technology, which not only provide a comfortable styling experience but also help reduce hair breakage and frizz. This contributes to healthier hair over time, allowing for better curl definition and overall hair vitality.

What is your return policy?

We have a 30-day return policy. To be eligible for a return, items must be in the same condition as received, unworn or unused, with tags, and in their original packaging. You will also need the receipt or proof of purchase. For more details, please refer to our return policy section.

How long does shipping take?

Our processing time is between 3-7 business days. Once shipped, delivery times vary by region: 5-14 days for the US and Canada, 7-15 days for Australia and New Zealand, and 6-15 days for Europe, among others. Please note that during peak seasons, delivery may take longer.

Do you offer international shipping?

Yes, we offer worldwide delivery with complimentary shipping on all orders. This allows customers from various regions to experience our products without incurring additional shipping costs.

How can I track my order?

Once your order has shipped, you will receive a notification email containing a tracking number. You can use this number to monitor the progress of your shipment on the carrier's website.

What should I do if my item is defective or damaged?

We recommend inspecting your order upon reception. If you find that the item is defective or damaged, please contact us immediately so we can evaluate the issue and provide a resolution.

Are there any items that cannot be returned?

Certain items, such as perishable goods, custom products, and personal care goods, cannot be returned. Additionally, we do not accept returns on sale items or gift cards. If you have questions about a specific item, please reach out to us for clarification.

How can I contact customer service?

You can reach our customer service team via email at contact@damoly.com. We are here to assist you with any inquiries or concerns you may have regarding our products or policies.